CoverHound Reviews - What Is It?
DO NOT USE CoverHound!!! You Must Read This Review!
Fully Researched: Price, User Feedback and More!
CoverHound is a site that allows people to look for and buy property and auto insurance both through its official website and Google's insurance search. Its shopping platform lets you to compare accurate renters, homeowners, motorcycle, auto, and small business rates from over 25 reputable companies. In this way, you won't need to obtain quotes from every insurer on your own. According to the online data of the insurance agency, their website can help you to find the right coverage in just a few minutes and to save about $539 per year in the process. Compared to software-only insurance websites, you can call to CoverHound's licensed advisors and ask your questions or share your concerns. You are expected to get objective recommendations for finding the best policy and ensuring that you are getting eligible discounts.
The company behind the service claims that your personal information will remain safe and secure and you won't need to worry about receiving emails or calls from many carriers. CoverHound is not associated with brokerage fees and you will be able to get free comparison rates whenever you wish if you decide to buy a policy. The company promises to provide you with the desired simplicity and reliability, especially within personal lines insurance. What we are concerned about is that the company is not very reputable or popular in the country. CoverHound, Inc. (DBA: CoverHound Insurance Solutions) is based out of San Francisco, CA. The company entered business in 2010. The company was founded by Basil Enan (founder and CEO of Discors), Rory Joyce (Director of Product Management for Credit Karma), and Joel Hayhurst (now a software engineer at Hired, Inc.). Has the company really breathed new life into the field, as claimed on their official website? Is it necessarily the best option for you? Let's try to answer these questions by taking a look at how the CoverHound quoting process works and what real customers are thinking about their experience of cooperating with the company.
Customer Reviews - Does CoverHound Really Work?
The insurers represented by the company offer diverse types of policies including Personal Insurance Offerings: Home, Auto, Condo, Motorcycle, Renters, Umbrella, Mobile Home, Landlord, Personal Articles Coverage (e.g., collectibles, jewelry), Flood, Specialty Lines (e.g., RV, Boat), Earthquake. There are Business Insurance Offerings such as Business Owners Policy, General Liability, Professional Liability (Errors and Omissions), Commercial Auto, Workers Compensation, Crime/Fidelity, Cyber, Property, Directors and Officers, Inland Marine. Auto quoting process starts by entering your zip code on the official website and choosing the type of policy you need. Compared to other insurance comparison/agency sites, CoverHound can pull your vehicle's information (make, year, model, lien holder, and VIN) only with your permission. You will need to enter some information into the driver discounts section including career status, highest level of education, occupation, marital status, licensing status, and age first licensed. You will also need to indicate any activity, if you own a home, as well as your insurer's name. CoverHound is going to display their best matches categorized by price and coverage levels.
In a few minutes, you will obtain an auto quote with the options based on coverage level, carrier, and whether you want to pay in installments or all at once. If you are satisfied with these rates, you can click "Continue." Don't forget to verify the policy expiration dates, lien holder information, VIN, alarms and other vital information, as well as social security numbers driver's license. In this way you will finalize the premium. What do real customers think about CoverHound?
There is a limited online feedback for the company but it seems to have a mixed character, which means that there are both positive and negative opinions. For example, Yelp contains about twenty customer reviews with an average rating of four stars. Common compliments referenced to ease of use and helpful advisors, while the most common complaints related to higher rates than expected and cancellation charges. The company held a B rating with the Better Business Bureau. It is associated with three closed complaints but no details are available.
One customer reports that the process started out strong. The rep of the company called her but it was probably just their initial customer service. The rep transferred the woman to the specialist who couldn't answer her questions, so the customer was found a business agent. Since none was available on the phone, the rep promised to call her back in an hour or so. That was over 24hrs ago, but no one called. When the woman reached the customer service again, she could hear all the agents in the background. No one was able to help her. Let us take a look at the actual customers' reviews available on third party websites.
"Stay away from Coverhound Insurance. I got the rental insurance with this company and I paid full amount when I initiated my policy almost a year ago. When I asked them about the policy cancellation they told me that only the unused amount will be returned to me. They have numerous hidden policies we are not told about. I used only one month and cancelled the policy but they charged me $90 which is too much. I tried to call the insurance advisor but they never responded. I lost both my money and the policy."
"Cover Hound is ridiculous. I wanted to get car insurance for a car I bought recently. I called them up and ended up with the bare state minimum coverage. Actually, I was never asked whether I wanted enhanced coverage. I started googling around and I found much better coverage with Progressive for less money. I have lost a lot of my time and some money due to penalties. I am unpleased with their customer service. My advice to anyone is to stay away from this company."
"Coverhound is too expensive. It is about $200 more than my best quote. I told about this to the company's rep and she promised that she would drop the price. I want to say that they don't know anything about the mental health industry. This is the worst company of its kind. I do not recommend them to anyone."
My Final Summary
CoverHound customers are not generally satisfied with their experience. Customer service agents seem to be very nice at first, but they lack tools to solve any of your problems. Many people report having called the company's customer service but in vain. They are often difficult to reach but even if you do reach any of the reps you will hardly receive any significant help. You may get stuck with your insurance broker due to the lack of the necessary knowledge. My advice: If you don't live in California, avoid buying CoverHound insurance.
CoverHound Pricing and Rates
According to the CoverHound official website, their source of income is commission from insurance carriers. It is said that nothing is charged to the consumer. They offer personal lines policies in all states of the USA except AK, RI, HI, and MA, as well as business insurance except for MA. Be sure to learn how much your insurance costs. Most policyholders are expected to pay about $20-$25 for SR-22 filing fees. If you have any questions about the policy or you are concerned about anything linked you can reach out to CoverHound customer service by calling at (866) 278-7881.