Exede Internet Reviews - What Is It?
DO NOT USE Exede Internet!!! You Must Read This Review!
Fully Researched: Price, User Feedback and More!
Exede Internet is a company that promises to use some advanced satellite internet technology that provides high speed internet and can be afforded by the customers in any part of the United States. Whether you are located in a remote, rural area or at the end of a DSL pipeline, it claims to get you connected to satellite internet directly from space. The company is based out of Englewood, CO. But does Exede Internet really offer a usable internet service based on the satellite connection? If so, what is the value of the service? We have studied some facts and we have something to share with you. According to the company's official website, Exede Internet uses ViaSat-1, the most powerful communications satellite in the world. It is said to be able to provide any American with high-speed internet in any corner of the country, including the most remote locations.
The company offers four different plans based on your usage needs. The first one is Classic 10. It allows using up to 10 GB of data per month. You will have unmetered access between 12am and 5am. The next plan is Classic 15. It allows using up to 15 GB of data per month and there is unmetered access between 12am and 5am. The third plan is Classic 25 that provides up to 25 GB of data usage per month. You can enjoy unmetered access between 12am and 5am. The fourth plan is called Evolution and it provides unlimited web and email access, as well as a 5 GB limit for everything else. There is unmetered access between 3am and 8am. It should be remembered that regardless of the chosen plan, you will be able to download speed maxes out at 12 Mbps and upload speed at 3 Mbps. Let us take a look at what actual users of the service think about it.
Customer Reviews - Does Exede Internet Really Work?
In general, the company and its service appear to have a lot of mixed customer reviews online. It means that there are both positive and negative opinions. Their ratio varies from site to site. While some customers seem to be satisfied with the service, the others have had a less pleasant experience. The most common compliments reference the high speed of the internet, good coverage and reasonable cost. Many of the complaints cited frequently dropped signals, poor customer service and slower data speeds than advertised. So, the opinions vary too much. The majority of customers seem to be pleased with the customer support, though. They say that the technicians are very knowledgeable and helpful. Besides, you can talk to managers if you wish. Most users of the service are satisfied with the price; however, some customers report experiencing many additional fees. For instance, $9.99 per month to lease the equipment. You may face additional charges for non-standard installations. It can be $9.99 per GB of data in addition to your chosen plan. You may also need to buy a wireless router if you don't wish to be chained to Exede's modem. It should be noted that if you are not satisfied with the internet service you are receiving you will need to pay a $300+ early termination fee. It is a rather just decision of the company, to my mind.
Many customers of Exede Internet report in their reviews that it is a great choice for those who live in the country. For instance, one man writes in his testimonial that he has had the Freedom 150/25 plan for a few months already. It gives him 150 gb. of data and up to 25 mbps download. According to his words, this is enough for him. He also adds that he hasn't experienced any problems with the service and does not understand why some other reviewers are dissatisfied with the service. You can really watch streaming programming without buffering. You will not have trouble with missing data or anything. Exede customer service is responsive, quick and polite. These specialists can cope with any problems you may face. So, you may address them in case of emergency. Finally, keep in mind that this is a Satellite system and has limited bandwidth. That is why the busier it is the slower it may be. It is high time to take a look at the actual customer reviews left on different websites online.
"Exede Internet is a nice company and many of the negative reviews it has seem to be written by people who are paid for this. In reality, the number of upset customers is very miserable because those who are satisfied with the service prefer to stay quiet about their experience. This is human psychology. I have had Hughes Net before Exede, and the latter proved to be much better. I am grateful to have internet living in the middle of the woods. Satellite internet is not suitable for live gaming but it is more costly than cable internet. I have no complaints."
"I have had 12GB plan with Exede Internet within the last six months. I haven't had any complaints within this period of time. We live in the mountains of NC. We watch Netflix and compared to our former DSL this company offers three times faster internet on reduced streaming. I have recently received an email that they are adding an HD enhancement for streaming completely for free. My advice to those who are going to use the service; read the information in the contract carefully, as well as their website. Those who write negative reviews have simply lack of research."
"I haven't had any of the issues with my Exede Internet within the five years of usage. I don't understand what others are talking about. I haven't had a need to address their customer service. I have the plan with 25mb download speed and a free zone. I get 12 gb per month. The only complaint I have is that the Free Zone from 3 am to 6am is not really free. I am still charged for all I do during that time. I can still recommend the service. It is really helpful and efficient."
My Final Summary
Exede Internet is a good service for people who live in rural or remote areas of the USA. It offers plans with plenty of data and high speeds. There is 25 Mbps Boost Upgrade. Even though the pricing of the service is quite competitive, for many users it seems to be expensive. Exede Internet has a mixed online customer reputation; however, the majority of customers seem to have a pleasant experience with it. It is recommended to make a full research of available options before signing a contract.
The company offer many ways to reach support staff or to find answers to your questions, including email, online chat, and phone support. It should be noted that email responses are provided within 24 hours. There is a 2-minute wait time for the telephone connection. You can also use an online forum to share your experience with other customers and to ask your questions. Taking into account all pros and cons of the service, I do recommend Exede Internet to usage.
Exede Internet Pricing and Rates
The company offers different plans that require a 24-month commitment and differ in price. Classic 10 costs $49.99 per month, Classic 15 is priced at $79.99 per month, Classic 25 costs $129.99 per month, Evolution can be ordered for $64.99 per month. In addition to your Exede Internet plan, you will also gain access to free antivirus software during 12 months and a 3-year price lock guarantee. There is an opportunity to save $10 per month if you sign up for DirectTV at the same time and $10 per month if your plan is bundled with Exede Voice. Standard installation for the hardware is included, even though it involves 2.5 hours of labor and refers to only one PC. You will also need to pay a one-time $49.99 setup fee, as well as a leased equipment fee of $9.99 per month. When your free anti-virus software trial finishes you will be charged $2.99 per month.